Winners announced – Best UK Vet Awards 2019

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The winner of the Best UK Vet Award 2019 is Swanspool Veterinary Clinic, Wellingborough, Northamptonshire.

The awards organised by VetHelpDirect.com and running for the seventh year, are based on genuine owner reviews of veterinary practices around the United Kingdom and the winning practice this year, Swanspool Veterinary Clinic, received a huge 1102 positive four and five star reviews from their clients over the last year.

Susie Samuel, managing director of VetHelpDirect.com commented: “When owners are searching for a vet our research shows that online reviews are the most important step in that process, they want a friendly practice that is good value for money, delivers an excellent customer experience and that will above all care for their pet or animal. This is why word of mouth is so important both for local pet owners, horse owners and farmers. Online reviews on an independent platform give owners a genuine feel for the practice and help them to find a trusted, local vet more easily. We are proud to be able to reward those that are at the top of their league and receive the most positive reviews. “

Partner at Swanspool Veterinary Clinic, Anna Holden commented, “We are ecstatic to win the award for Best UK Vet 2019. It is such as honour and a great reward for the outstanding work our 46 members of staff at the practice deliver day in day out. We are an independent practice in a small market town that have been caring for animals for 145 years. We pride ourselves on providing a traditional all round service caring for small animals right up to horses and farm animals and it is especially rewarding to be recognised for our work by loyal customer reviews.”

The Gold award was presented to Swanspool at a celebration held at The Hind Hotel, Wellingborough. The evening was a fabulous success attend not only by the staff of the practice but the clients who had given the vets such great reviews. The local Mayor Mayor of Wellingborough, Malcolm Ward, also gave a toast celebrating the win.

Customer quotes

“From reception to the dispensary, all staff are professional yet friendly. I could never thank them enough for what they have done for my pets & me over the years and I know it’s all in a day’s work for them; they are highly valued. “

“Best vets we have ever used!”

The practice in second place winning Silver was St Anne’s Veterinary Group (in Eastbourne, East Sussex), and Bronze was awarded to Lakeview Veterinary Surgery (Deal, Kent), which also won Best Small Practice.

Other sector winners include

Best Scottish Vet- Lamond Veterinary Clinic

Best Equine Vet- Ridings Equine Vets (West Yorkshire)

Best Mobile Vet- Mobile Vet Ltd (Isle of Wight)

Best Welsh Vet- Animal Doctors

Best Northern Ireland Vet- Ashwood Veterinary Clinic

The Best New Start Up, a new category introduced this year was won by The Liverpool Vets. An independent community veterinary practice astoundingly only set up in Nov 2018, by Danielle Greenberg. This specialist practice looks after pets in Liverpool and works with local charities, including treating dogs belonging to homeless people.

Full results including the Top 25 can be found below:

AWARD	PRACTICE
GOLD	Swanspool Veterinary Clinic
SILVER	St Anne’s Veterinary Group
BRONZE (and Best Small Practice)	Lakeview Veterinary Surgery
4th	Withy Grove Vets
5th (and Best Northern Irish Practice)	Ashwood Veterinary Clinic
6th	White Cross Vets, Manchester – Walkden
7th	White Cross Vets, Liverpool – Gateacre
8th	Kernow Veterinary Group – Churchend Vets St Austell
9th	Vets 1 Group
10th	Kingsteignton Veterinary Group – Newton Abbot
11th	Medivet The Vets Sutton Farm
12th	Strathmore Veterinary Clinic
13th	Kernow Veterinary Group – Pelyn Vets St Austell
14th	Monument Vets, Redruth
15th (and Best Equine Practice)	Ridings Equine Vets
16th (and Best Scottish)	Lamond Veterinary Clinic
17th	Cambridge Veterinary Group
18th	The Mewes Veterinary Clinic
19th	Kernow Veterinary Group – Harleigh Vets Bodmin
20th	Bridgnorth Veterinary Centre
21st	St George’s Vets – Stourbridge Vets 2 You mobile surgery
22nd	Kernow Veterinary Group – Pelyn Vets Lostwithiel
23rd	White Cross Vets, Wolverhampton
24th	Pennard Vets – Tonbridge
25th (and Best Mobile Vet)	Mobile Vet Ltd

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